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Homestudies & Adoption Placement Services
Grievance Resolution Process
Every client is important to us at HAPS. We take client grievances seriously and thoroughly investigate any grievances brought to our attention. The first step in this process is to speak directly with the Social Work Supervisor. If the grievance is not resolved, the client will speak with the Executive Director. The Executive Director will thoroughly investigate any client's complaint and will respond to the client as soon as possible in an attempt to alleviate the client's concern. Both the Social Work Supervisor and Executive Director can be reached at the main office in Teaneck @ 201-836-5554.
If a client grievance is with the Executive Director or is not resolved by the Executive Director's intervention, the client should submit the grievance in written form addressed to the Board of Directors so that it can be addressed at the next meeting of the Board of Directors. For serious grievances, a special meeting of the Board of Directors may be called. A written response to the grievance will be formulated by the Board of Directors and this will be sent to the client within 10 days of the meeting of the Board of Directors. Grievances or Complaints regarding HAPS can also be directed to:
Office of Licensing
Dept. of Child & Family Services
P.O. Box 717
Trenton, NJ 08608
(609) 826-3999
No client who submits a grievance, either verbally or in written form will be subject to any punitive action.
Client Grievances
HAPS prides itself on its attentiveness to clients throughout the adoption process. We do realize, however, that no matter how hard we try, there will be times when clients may feel frustrated and angry during an adoption. We encourage all clients to let us know immediately if we fail to live up to their expectations. We are willing to provide the level of client care that each family desires and we each want to exceed families’ expectations. Please feel free to make suggestions on how we can better serve your particular family. If you are ever disappointed in us, please let us know, because there is a strong likelihood that we are unaware of your particular expectations. As part of our Quality Assurance process, surveys will also be sent to clients at various stages of the adoption process and your response to these surveys will enable us to maintain the efficiency of services or make changes as needed.
Hague Complaint Registry
(International Adoptions)
There is a complaint form and registry for Hague related complaints maintained by the US Department of State that can be accessed for complaints related to Hague governed issues for Hague countries. This complaint registry is accessible as follows:
You can also request that these forms be sent to you by calling the Department of State at (888) 407-4747.
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